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+91 723-101-8888/9999

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Help & FAQs

Raj Handicraft

Main Store Address:

Shree Wood World

16-A, Near Khandaka Hospital,

Tonk Road, Jaipur, Rajasthan 302018

General Queries

  • I want to buy products in bulk. How can I purchase it?

    For buying the items in bulk please e-mail us at info@rajhandicraft.com or get in touch with our SUPPORT TEAM in (+91) 7231019999 between 10 AM and 7PM except Sunday & Public Holiday.

  • I stay out of India and do not own any bank account within India. Is it possible to purchase a product to be delivered within India?

    Yes. It is very much possible to make a purchase being outside India or through an NRI account provided the delivery of the product is strictly within Indian territory.

  • Whom to contact in case of queries/concerns regarding the product purchase/product delivery/ website issues/shipment tracking related queries?

    For any queries and concerns please get in touch with our customer support details of which can be found in Contact US page.

  • I need some help in navigating through the website and to understand the features available.

    Please visit How to Buy Online? section for guidelines on using our website.

  • I no longer wish to receive promotional mails or newsletters from Rajhandicrafts.com

    To unsubscribe from our newsletters login to “My Accounts<Settings” and change your preferred option there. However, this does not stop you from receiving the mails regarding your orders, order tracking, consignment status etc.

Consignment Related Queries

  • What type of products do you sell at Rajhandicraft.com?

    We sell all types of furniture products and decors ranging from variety of chairs, tables, beds, dinning sets, dressing tables, wooden frames, puja mandap/mandir for home and many more accessories and miscellaneous products made out of well processed, treated, seasoned and tested Sheesham/Indian Rose woods. 

    We also sell customised wooden products combined with brass, glassware as per the demand and requirements specified by customer.

  • Is there any difference between the products sold online and showroom products?

    At RajHandicraft.com we offer high quality vintage furniture products and decors unexceptionally at the same reasonable price as the showroom product.All our products are made out of well processed, seasoned, treated and tested Sheesham woods which are absolutely termite free and in no way differs from the quality, reliability and durability of the products sold in our showrooms.

  • Can you arrange the delivery of a product available in the store but not available online?

    No. we can deliver only those products featured in our website and available in stock.

  • Where can I search/find a particular product?

    Products can be searched by their name or product code using the search box available in every page of rajhandicrafts.com. Alternatively, one can browse through our Site Map in which the desired product is likely to be found.

    Products can be searched by their name or product code using the search box available in every page of rajhandicrafts.com. Alternatively, one can browse through our Site Map in which the desired product is likely to be found.

  • I am looking for an item that I had seen in one of your showrooms. But, I am not finding it in the online store.

    Due to stock unavailability or due to the limitation in the range of present online products there is a possibility for an item, that is being searched for, to not be found in our online store. Please get in touch with our SUPPORT TEAM for more assistance.

Payment Related Queries

  • How can I make the online Payment?

    The payments can be done using debit card, credit card valid within india or by net banking, for all purchases done online.

  • Do you accept Credit/Debit cards?

    Yes. We do support debit as well credit card transactions for payment.

  • Do you accept payment through Cheque/Demand Draft?

    No. Currently, we do not accept payments through Cheque/Demand Draft

  • Do you accept Cash on Delivery?

    No. We do not accept Cash payments for any of the products purchased online.

  • I wish to cancel my order of the product purchased online. Will my money be Refunded?

    Since each and every delivered product is either manufactured or customised based on the demands and requirements/specifications of the purchaser it involves more resource, time and effort. Hence, cancellation of the order is NOT entertained at any point of time. Also the amount once transferred is NON REFUNDABLE. However, an order can be cancelled if and only if the money transfer has not happened yet.

  • Can I order a product online and pay for the same in-store?

    Sorry! that facility is not offered at our end.

  • I stay out of India and do not own any bank account within India. Is it possible to purchase a product to be delivered within India?

    Yes. It is very much possible to make a purchase being outside India or through an NRI account provided the delivery of the product is strictly within Indian territory. 

Shipment and Refund Related Queries

  • Do you deliver the products to any location? Do we get door delivery?

    At present we at rajhandicraft.com provide shipment and delivery support to parts of Rajasthan, Punjab and Delhi. Please check for the Pin codes we deliver to, in the  Delivered Location page. We do provide door delivery provided your address falls within our delivery limits.

  • Do you deliver out of India?

    No. As of now our delivery is only to the regions within India.

  • What is the duration within which my Order will be delivered at my place?

    General delivery time for a product to be shipped to a destination is 4 weeks – 6 weeks. Expected delivery time for any specific product can be seen while placing your order, along with other relative details of that product.

    Soon after we receive your orders we start working on that consignment and try hard to deliver it within the stipulated time period. However, there may be some exceptions at times due to poor logistics support and connectivity which may result in delay of the delivery.

  • I have received a defective/damaged product. Whom do I Contact?

    All the consignments of RajHandicraft.com undergo 3 layered core packing like our in-store products. Extreme care and precautions are taken at our end for a safe and damage free delivery of the product, to the customer’s delight.

    However, if any damage happens due to any unpredictable or unknown reason then the customer is requested to contact the SUPPORT TEAM at the given contact number or mail us at info@rajhandicraft.com, providing the following details:

    (1) User details including the user id which was used during the registration with Rajhandicraft.com.
    (2) Details of the Product purchased including the product id, transaction id and scanned copy of the bill.
    (3) Screen shot/ snap of the damaged product with clear visibility of the damaged portions.
    (4) A written statement signed by the delivery person confirming the damage, in case the damage/defect is identified during delivery time itself.

    We will address the issue with the needful support on receiving the mail and analysing the details.

  • Is it possible to place order for multiple addresses?

    We allow product delivery to a single postal address corresponding to one user id. However, a user is provided with the option to change and save his/her delivery address by logging into "My Account>Address Book" page.

  • I have placed my order for a furniture online. But I want to change the shipment delivery address. What is the procedure?

    The shipment will be delivered only to that address provided to us at the time of placing the order. However, if there is any change in the shipment delivery location due to unavoidable circumstances extra charges will be levied/taken from the purchaser as applicable.

  • Do you charge for shipping? Is there any additional delivery charge?

    We provide free shipping for all new orders, to all the regions across India unless and otherwise specified. However, the product bill would include the government levied taxes and delivery charges in addition to the product cost.

  • I received a wrong product that was not ordered at my end, instead of my ordered product.what do I do?

    At RajHandicraft.com we take extreme precaution and care to deliver the exact product ordered by each customer. However, in case of unexpected situations wherein the product gets mixed up, we request the customer to get in touch with us within 24hrs of receiving the delivery at their end. Needful action will be taken at the earliest from our end.

  • I want to track my despatched shipment status.

    Once the shipment has been despatched the consignment tracking codes will be emailed to you which can be tracked using the courier website.

  • I live in India and want to order a product online but I find my PINCODE to be missing in the delivered locations page. Does it mean I will not be able to order?

    As of now we deliver the products to only those locations whose PINCODES are available within the Delivered Location page section.

    If in case your PINCODE is not found in the list, please ensure you entered the code correctly without any space. If not, please check with us again later as we are actively working upon addition of more PINCODES and covering more regions.

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