Shipping and Refund Practices

Shipping and delivering the product in 100% safe and damage free way is an unsung motto of RajHandicraft. Hence, immense precaution and care is taken over every aspect involved.By this we aim for a win-win situation wherein the customer feels satisfied and happy about the purchase experience and we end our day with a smile resulting from the delivery experience.

Frequently Asked Questions

With the following questions and answers we intend to address all the doubts and queries that may arise for a purchaser' Thus, we like to shed light on the policies and practises followed for Shipping and Refunding of an order made through rajhandicraft.com. Please go through these questions in detail before posting queries, if any, related to shipment or refund procedure.

• Q. Do you deliver the products to any location? Do we get door delivery?

  ANS. At present we at rajhandicraft.com provide shipment and delivery support to parts of Rajasthan, Punjab and Delhi. Please check for the Pin codes we deliver to, in the Delivered Location page. We do provide door delivery provided your address falls within our delivery limits.

• Q. Do you deliver out of India?

  ANS. No. As of now our delivery is only to the regions within India.

• Q. What is the duration within which my Order will be delivered at my place?

  ANS. General delivery time for a product to be shipped to a destination is 4 weeks – 6 weeks. Expected delivery time for any specific product can be seen while placing your order, along with other relative details of that product. Soon after we receive your orders we start working on that consignment and try hard to deliver it within the stipulated time period. However, there may be some exceptions at times due to poor logistics support and connectivity which may result in delay of the delivery.

• Q. I have received a defective/damaged product. Whom do I Contact?

  A. All the consignments of RajHandicraft.com undergo 3 layered core packing like our in-store products. Extreme care and precautions are taken at our end for a safe and damage free delivery of the product, to the customer’s delight. However, if any damage happens due to any unpredictable or unknown reason then the customer is requested to contact the SUPPORT TEAM at the given contact number or mail us at info@rajhandicraft.com, providing the following details: (1) User details including the user id which was used during the registration with Rajhandicraft.com. (2) Details of the Product purchased including the product id, transaction id and scanned copy of the bill. (3) Screen shot/ snap of the damaged product with clear visibility of the damaged portions. (4) A written statement signed by the delivery person confirming the damage, in case the damage/defect is identified during delivery time itself. We will address the issue with the needful support on receiving the mail and analysing the details.

• Q. Is it possible to place order for multiple addresses?

  A. We allow product delivery to a single postal address corresponding to one user id. However, a user is provided with the option to change and save his/her delivery address by logging into "My Account>Address Book" page.

• Q. I have placed my order for a furniture online. But I want to change the shipment delivery address. What is the procedure?

  A. The shipment will be delivered only to that address provided to us at the time of placing the order. However, if there is any change in the shipment delivery location due to unavoidable circumstances extra charges will be levied/taken from the purchaser as applicable.

• Q. Do you charge for shipping? Is there any additional delivery charge?

  A. We provide free shipping for all new orders, to all the regions across India unless and otherwise specified. However, the product bill would include the government levied taxes and delivery charges in addition to the product cost.

• Q. I received a wrong product that was not ordered at my end, instead of my ordered product.what do I do?

  A. At RajHandicraft.com we take extreme precaution and care to deliver the exact product ordered by each customer. However, in case of unexpected situations wherein the product gets mixed up, we request the customer to get in touch with us within 24hrs of receiving the delivery at their end. Needful action will be taken at the earliest from our end.

• Q. I want to track my despatched shipment status.

  A. Once the shipment has been despatched the consignment tracking codes will be emailed to you which can be tracked using the courier website.

• Q. I live in India and want to order a product online but I find my PINCODE to be missing in the delivered locations page. Does it mean I will not be able to order?

  A. As of now we deliver the products to only those locations whose PINCODES are available within the Delivered Location page section. If in case your PINCODE is not found in the list, please ensure you entered the code correctly without any space. If not, please check with us again later as we are actively working upon addition of more PINCODES and covering more regions.